Terms of Service
Please read these Terms of Service carefully before purchasing an audit report from FBA Auditor. FBA Auditor (AuditFBA) is a software service owned and operated by Orvex Software ("Company", "we", "us"). By uploading an inventory or fee report or completing a transaction, you agree to be bound by these terms.
1. Service Description & Digital Deliverables
FBA Auditor, operated by Orvex Software, provides automated, deterministic Amazon FBA reimbursement audit software. Our platform cross-checks fulfillment inventory adjustments, fee previews, cubiscan sizing tiers, and customer returns against Amazon's reimbursement policies.
Upon payment, customers receive two deliverables:
- Itemized Forensic Excel Ledger (.xlsx): Unmasked line items containing native spreadsheet formulas (
=E-F) proving billing and inventory variances. - Pre-Drafted Dispute Claim Letter: A customized reimbursement demand notice citing specific Amazon Seller Support policy reason codes and transaction item IDs for direct submission.
2. Pricing & One-Time Payment Model
FBA Auditor operates strictly on a transparent one-time fee of $29.00 USD per audit report.
There are zero recurring subscriptions, zero automatic rebilling, and no recurring monthly commitments. Each purchase provides immediate, permanent access to download the unlocked report and dispute letter for the specific analyzed report during the active retention window.
3. Merchant of Record & Payment Processing
Our order processing, payment collection, sales tax/VAT compliance, and currency settlement are conducted by our Merchant of Record partner:
Paddle (Paddle.com Market Ltd / Paddle Payments Ltd)
Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom
Paddle is the authorized reseller and Merchant of Record for all transactions. By submitting an order, you also agree to the Paddle Buyer Terms and Conditions.
Statement Descriptor: Charges will appear on your card or bank statement as PADDLE.NET* ORVEX SOFTWARE or PADDLE.NET*.
4. Instant Digital Delivery Performance
In accordance with standard digital content regulations and the Paddle Buyer Terms, the digital audit package is delivered instantly upon payment confirmation via automated browser download and on-screen presentation. Zero physical shipping is required.
5. 100% Actionable Findings Guarantee (Refund Policy)
We stand unconditionally behind our verification engine. If an unlocked audit report produces zero valid billing discrepancies or if your fulfillment partner disproves the detected overcharges based on contract terms, we provide a 100% refund within 30 days of purchase.
For full refund terms, timelines, and email submission steps, please review our formal Refund Policy.
6. Algorithmic Discrepancy Detection Disclaimer
FBA Auditor performs deterministic line extension recalculations and rule-based validation against Amazon FBA fee schedules and carrier dimensional weight divisors. Generated reports and dispute letters do not constitute formal legal, financial, or Certified Public Accountant (CPA) certified advice.
Customers remain responsible for reviewing all findings before submitting credit claims to Amazon Seller Support.
7. Data Privacy & Zero Retention Principle
Customer inventory data, SKU details, and order references are subject to our strict 24-hour auto-purge policy. All customer files and generated outputs are permanently destroyed after 24 hours. Data is never used for AI model training or sold to third parties. Refer to our Privacy Policy for full details.
8. Customer Support & Inquiries
For questions regarding these Terms, billing inquiries, or technical support, contact our team at:
Operator: Orvex Software
Email: support@fba-auditor.com
Support SLA: Responses delivered within 24 business hours (Monday–Friday).