Contact & Customer Support
FBA Auditor (AuditFBA) is an automated Amazon FBA reimbursement audit SaaS operated by Orvex Software. Have questions about an audit result, need assistance with your download, or have billing inquiries? We are here to help.
Direct Support Email
For audit questions, refund inquiries, or file formatting support.
support@fba-auditor.comOperator: Orvex Software
Response Commitment: Within 24 business hours.
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM EST.
Merchant of Record & Invoicing
Payment transactions, VAT/sales tax invoices, and charge receipts are facilitated by:
Paddle (Paddle.com Market Ltd / Paddle Payments Ltd)
Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom
Statement Descriptor: PADDLE.NET* ORVEX SOFTWARE (or PADDLE.NET*)
Frequently Asked Support Inquiries
Why does my credit card statement say "PADDLE.NET* ORVEX SOFTWARE"?
Paddle is our authorized Merchant of Record and handles secure payment processing and tax compliance. The prefix PADDLE.NET* followed by our company identifier ORVEX SOFTWARE indicates the transaction was processed through Paddle for your Amazon FBA audit report.
How do I request a refund under the Actionable Findings Guarantee?
Simply email support@fba-auditor.com with your Audit ID within 30 days of purchase. We process complete 100% refunds without friction within 24–48 hours. See our full Refund Policy.
How are digital deliverables delivered?
Digital delivery is immediate. Once your payment is verified by the payment gateway, your browser will immediately display the unmasked discrepancy table, release the ready-to-send dispute claim letter, and provide an instant one-click download of the complete itemized Excel file (.xlsx) with native formulas.